Concentrix is looking for ambitious, dynamic, customer-focused professionals to join its growing team in Warren, MI.
As a Customer Service Advisor supporting the OnStar account you will be responsible for helping people every day. Dependent of the program you could handle a variety of inbound calls; assisting customers with navigation support, road side assistance, emergency calls, education & selling of products and concierge services. You will participate in an interactive paid training; in which you will learn everything you need to know.
Compensation and Company Perks:
Hourly rate, shift premiums and monthly incentives
Full time and Part time Schedules
Medical, Dental Benefits and Retirement Plan
Fast Track Career Advancement opportunities
Free Covered Parking and Transit accessible
Some Extras: Employee Events, Free Onsite Gym, Corporate Discounts! Responsibilities:
Greet customers in a courteous, friendly, and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Maintain basic knowledge of client products and/or services
Participate in activities designed to improve customer satisfaction and business performance Qualifications:
We are looking for candidates with a High School graduation (or equivalent),
Basic computer proficiency (including knowledge of windows-based applications)
Customer service experience (Retail, Restaurant, and or Call Center experience) is beneficial. Concentrix is an Equal Opportunity, Affirmative Action Employer We thank all applicants however, only those under consideration will be notified.