Voice Technician Avaya Phones

Location: Painted Post, NY

Pay Rate: $25.00

Contract Duration: 1 year contract

Duration: 1 year contract

This is really a Voice Technician Role

Non-Exempt position

Monday – Friday 8-5 pm will be the normal shift. Eventually this candidate may be worked into a rotating 1 weekend a month on call coverage but not until all training is done and a need arises.

No Overtime is anticipated and any that does occur will need manager approval prior to working it.

Phone programming (Avaya/CUCM systems)

Voicemail creation/troubleshoot/removal

New Workforce phone assignment/programming

Call path setup/troubleshoot

Analyzing call routing solutions within testing environment

Routing tickets as necessary

Answer Tech-Line

Assist Field Services with troubleshoots/move completion

Knowledgeable in IP Telephony

Cisco backend telephone programming and troubleshooting

Support for analyzing capability of processes and activities (tracking, performance standards, conformity and compliance). Work closely with project managers to gather and analyze attribute and process statistical data. Work closely with project administrator confirming conformance and compliance with respect to predefined internal format. Document and track deviations from standard setups, root cause, corrective action plan, closure. Capture and publish action items and meeting minutes from run to standard governance meeting; support document audits and updates and writing of new documents as necessary.

2 year degree is required.

Manager must haves: Customer service experience, be self motivated, process / detail oriented.

  • Desired but not required

o Knowledgeable in ServiceNow

o Avaya PBX skills

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks

If you are interested in this position, please submit your resume in a Word Document with the month and year that you have worked at each previous position to – victoria@norlandgroup.com and copy: 9853-Voice Technician – Avaya Phones to the email Subject Line.

Or click this email link and attach your resume in a MS Word Document format

Job Posted Date: 12/14/2016

Company: The Norland Group

Date: Thu, 15 Dec 2016

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