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Fulltime

Technology Support Specialist

Live Oak Unified School District

TITLE: Technology Support Specialist

REPORTS TO: District Technology Coordinator

DEPARTMENT: Technology Department

CLASSIFICATION: Classified

DEFINITION:
Under general supervision, to perform a variety of professional duties involved in installing,

maintaining and troubleshooting computer equipment and related materials; to provide

instruction and assistance to staff in the use and operation of computer equipment; and to

perform a variety of clerical duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the listed duties, nor do all of the listed examples

include all tasks which may be found in positions within this classification.)

Technical Support

Installs microcomputers and related peripheral equipment including printers and scanners.

Connects computers to local area networks and configures computers to access the network and

Internet. Troubleshoots and maintains computer equipment; performs diagnostics on

microcomputers to determine problem correction procedure; perform minor repairs of

microcomputers; maintains standard computer configuration for classroom and office computers.

Completes documentation required for work order tracking and parts acquisition/billing and

inventory.

Network Management

Under supervision performs basic server management; creates user accounts, reassigns

passwords, and installs applications; manages backups and troubleshoots minor problems.

Under supervision, troubleshoots and maintains the network infrastructure; coordinates

installation of additional Ethernet cabling with school and district administrators and the

appropriate vendor.

Customer Service

Determines requirement for service by effectively communicating with teachers and staff.

Conducts one-on-one small group computer training for teachers and other staff members.

Provides support and training to outside school districts or other agencies as directed; maintain

accurate time log for billing. Attends and participates in staff meetings and in-service activities;

attends workshops, conferences, and classes to increase professional knowledge; stays abreast of

new technologies and software.

Other

Perform related duties and responsibilities as required.

MINIMUM QUALIFICATIONS:
Education:
A.A. in computer or electronics skills; alternately, 2-years experience in computer/network

maintenance may substitute for higher education.

Training and Experience:
Two years experience in computer repair; experience in using a variety of software for personal

computers and networks; experience in presenting training sessions.

Knowledge of:
Computer hardware, electronics, and electrical principals; uses and operation of microcomputers

and peripheral equipment; basic Ethernet Switching equipment; basic knowledge of network

operating systems, ethernet wiring standards and practices and basic network troubleshooting

techniques; database management, word processing, and electronic spreadsheet computer

software applications; user training principles and practices; basics/fundamentals of TCP/IP,

routing, telecommunications, WAN operations and principles; recent developments, current

literature, and sources of information regarding computer systems.

Ability to:
Operate a variety of highly technical computer equipment and related peripheral equipment;

operate modern office equipment; learn the functions and procedures of assigned duties; learn

new software products with and without formal training; read, interpret, and apply concepts

found in complex technical publications, manuals and other documents; independently set up and

operate microcomputer systems and peripheral equipment; identify, analyze, and resolve

computer systems and software malfunctions and procedural problems; teach adults to use

computer applications; prepare and maintain accurate and complete records; understand and

develop solutions to user problems; understand and follow oral and written instructions;

communicate clearly and concisely, both orally and in writing; establish, maintain and foster

positive and harmonious working relations with those contacted in the course of work.

LICENSE OR CERTIFICATE:
Possession of, or ability to obtain a valid California Driver’s License.

SPECIAL REQUIREMENTS:

  • Ability to work in a standard office environment with some ability to sit, stand, walk, kneel,

stoop, and reach.

  • Ability to lift 50 lbs.
  • Ability to travel to different sites and locations.

Company: Live Oak Unified

Date: Fri, 14 Oct 2016

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