Live Oak Unified School District
TITLE: Technology Support Specialist
REPORTS TO: District Technology Coordinator
DEPARTMENT: Technology Department
Under general supervision, to perform a variety of professional duties involved in installing,
maintaining and troubleshooting computer equipment and related materials; to provide
instruction and assistance to staff in the use and operation of computer equipment; and to
perform a variety of clerical duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the listed duties, nor do all of the listed examples
include all tasks which may be found in positions within this classification.)
Installs microcomputers and related peripheral equipment including printers and scanners.
Connects computers to local area networks and configures computers to access the network and
Internet. Troubleshoots and maintains computer equipment; performs diagnostics on
microcomputers to determine problem correction procedure; perform minor repairs of
microcomputers; maintains standard computer configuration for classroom and office computers.
Completes documentation required for work order tracking and parts acquisition/billing and
Under supervision performs basic server management; creates user accounts, reassigns
passwords, and installs applications; manages backups and troubleshoots minor problems.
Under supervision, troubleshoots and maintains the network infrastructure; coordinates
installation of additional Ethernet cabling with school and district administrators and the
Determines requirement for service by effectively communicating with teachers and staff.
Conducts one-on-one small group computer training for teachers and other staff members.
Provides support and training to outside school districts or other agencies as directed; maintain
accurate time log for billing. Attends and participates in staff meetings and in-service activities;
attends workshops, conferences, and classes to increase professional knowledge; stays abreast of
new technologies and software.
Perform related duties and responsibilities as required.
A.A. in computer or electronics skills; alternately, 2-years experience in computer/network
maintenance may substitute for higher education.
Training and Experience:
Two years experience in computer repair; experience in using a variety of software for personal
computers and networks; experience in presenting training sessions.
Computer hardware, electronics, and electrical principals; uses and operation of microcomputers
and peripheral equipment; basic Ethernet Switching equipment; basic knowledge of network
operating systems, ethernet wiring standards and practices and basic network troubleshooting
techniques; database management, word processing, and electronic spreadsheet computer
software applications; user training principles and practices; basics/fundamentals of TCP/IP,
routing, telecommunications, WAN operations and principles; recent developments, current
literature, and sources of information regarding computer systems.
Operate a variety of highly technical computer equipment and related peripheral equipment;
operate modern office equipment; learn the functions and procedures of assigned duties; learn
new software products with and without formal training; read, interpret, and apply concepts
found in complex technical publications, manuals and other documents; independently set up and
operate microcomputer systems and peripheral equipment; identify, analyze, and resolve
computer systems and software malfunctions and procedural problems; teach adults to use
computer applications; prepare and maintain accurate and complete records; understand and
develop solutions to user problems; understand and follow oral and written instructions;
communicate clearly and concisely, both orally and in writing; establish, maintain and foster
positive and harmonious working relations with those contacted in the course of work.
LICENSE OR CERTIFICATE:
Possession of, or ability to obtain a valid California Driver’s License.
- Ability to work in a standard office environment with some ability to sit, stand, walk, kneel,
stoop, and reach.
- Ability to lift 50 lbs.
- Ability to travel to different sites and locations.