Manager Ambulatory Clinical

Responsible for managing a site on a day to day basis to include, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Functions as the primary liaison between patients, staff and clinicians. Ensures efficient patient flow, efficient business operations, appropriate staffing, compliance, and attainment of financial targets.

Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
Manages department’s human resources ensuring proper utilization of human resources and positive employee relations
Sets performance standards, reviews performance, provides coaching, feedback and recognition on job performance on an ongoing and timely basis
Drives employee selection and ensures employees are orientated to the organization, business unit and position
Prepares/assists in the financial forecast and monitors forecast for monthly variances
Identifies, recommends and implements changes that will improve productivity and/or financial performance
Coordinates the daily operations of a site
Initiates recommendations and follow-up actions to respond to identified problems. This includes staff and provider staffing, scheduling and productivity. This also includes supply ordering or delegating appropriately.
Utilizes the frontline management system on a daily basis. In charge of daily process management on an hour by hour basis. Utilizes lean principles for improving processes. Partners with site Leadership to implement, support, and cascade all improvement efforts. Meets/exceeds site performance metric targets
Accomplishes departmental goals relative to patient satisfaction, revenue cycle, provider productivity, payor mix and volumes
Rounds with patients to ensure optimal patient experience
Responsible for leading service recovery efforts
Continuously keeps the patient in the forefront for improvement related activities
Coordinates patient committees or patient outreach activities
Responsible for the recruitment, screening, interviewing and selection of frontline employees for assigned areas
Conducts employee rounding, annual performance evaluations, coaching, and performance management
Partners with system resources to ensure staff are clinically competent. Ensures employees are orientated to the organization, business unit, site and position
Ensures a respectful and healthy work environment for a diverse work force
Responsible for regulatory quality assurance
Audits on a regular basis to ensure clinic is meetings standards. Complies with standards and requirements of all accrediting, licensing and governmental agencies pertaining to the area of operational responsibility
Provides superior leadership and excellent communication skills while demonstrating professional examples for staff to follow.

Clinical Areas: *Associate’s degree in Nursing required unless specified below.

  • Pulmonary: Associate’s Degree in Respiratory Care
  • Audiology: Master’s, Au.D. or Ph.D. in Audiology from an accredited university training program

BLS for Healthcare Providers from American Heart Association

AUDIOLOGIST : Audiology: Minnesota State License in Audiology. Certificate of Clinical Competence in Audiology (CCC-A) from the American Speech-Language-Hearing Association (ASHA) preferred and/or Fellow of American Academy of Audiology (F-AAA) preferred
Pulmonary: RT License
RN-MN : Credential Comments: Endocrinology, KSI, Heart Care, Oncology, Vascular: RN
Cancer Care: OCN certified within 2 years of hire date
3 years of experience in a related health care field or medical management with clinical experience
2 years progressive management expereince
Connecting People to Purpose: Bringing the vision to life
Drives for Results: Leading the pursuit of excellence to achieve outcomes
Engaging the Team: Fostering a climate in which people want to do their best
Growing Greatness: Partnering to develop others to their highest potential
Interpersonal Savvy: Building relationships through effective communication
Leading Change: Embracing the challenges of a dynamic environment
Lean Leadership and Innovation: Fostering a culture of improvement, efficiency, and innovative thinking
Managerial Courage: Finding the inner strength required when confronting opposition, difficulty, or risk
Servant Leadership: Dedication to the people we serve: our staff, patients, customers, and the community
Thinking Strategically: Proactively navigating future opportunities and obstacles
Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)
Conflict Resolution: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations
Critical Thinking: Gathers and integrates critical information, recognizing and addressing underlying assumptions of others, to arrive at effective solutions; breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints and risks
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
Team/Relationship Management: Partners with teams effectively to maximize performance, utilizing communication skills, facilitation skills, and knowledge of team dynamics and adapting to change
About HealthEast
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

Company: HealthEast

Date: Sat, 10 Sep 2016

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