Customer Satisfaction Specialist (Weekends)

Wish takes pride in providing exceptional customer service to its users. As Wish’s user base rapidly expands, we are looking to grow our customer satisfaction team to help manage and ensure that our customers are well assisted with any problems or concerns that may arise. We love making others smile and we’re looking for awesome individuals that will strive to take the extra step to brighten someone’s day. The ideal candidate is someone who is friendly, passionate about helping others, can communicate effectively with diverse groups, and wants to build a positive relationship with our users. This can be a full-time or part-time position, but you will be required to work 16 hours on the weekend.

Principle Duties and Responsibilities

    • Respond to, triage, and resolve customer support tickets and emails
    • Work with support director to manage support issues and create efficient processes
    • Report on general temperature for customer support issues
    • Pass along any promising customer ideas and suggestions to the rest of the team

    Desired Skills and Experience

      • Bachelor’s Degree required
      • Previous experience in a similar customer support role
      • Excellent written and verbal communication skills
      • Ability to identify and understand customer’s inquiries and resolve issues quickly
      • Passionate about providing exceptional customer service, above and beyond their expectations
      • Positive and friendly attitude
      • Strong desire to optimize workflow and automate repetitive tasks
      • Ability to work efficiently without close supervision
      • Fluency in other languages is a huge plus

      Company: Wish

      Date: Fri, 26 Aug 2016

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