Job ID: : 40161
Department: : CO Audiology
City: : St. Paul, MN
Location: : HP – St Paul Como Clinic
Position Type: : Full-Time
Anticipated Work Schedule: : Monday through Friday 7:30am – 4:30pm
Hrs/Pay Period: : 80
Job Description: :
Join our growing organization on an exciting mission to improve health and well-being for our members, patients and community! At HealthPartners, you’ll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together in the spirit of partnership, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. It’s part of why we’ve been named as the No. 1 large company on the Minneapolis/St. Paul Business Journal’s Best Places to Work list. Picture yourself at HealthPartners and imagine the future successes we could achieve together!
We currently have an exciting new opportunity for a full time Audiology Assistant. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. Assist Audiologist in the performance of audiologic evaluations and the fitting of hearing aids. Provide direct patient support for walk-in and telephone hearing aid problems. Maintain a safe work area and ensure that it is adequately stocked, cleaned and organized.
Monday through Friday 7:30am- 4:30pm
St. Paul Como Clinic
- High School Graduate or equivalent, strong customer service background
- Must be dependable, professional, punctual and have good written and verbal communication skills. Must be able to interact with patients and staff in a courteous and cooperative manner. Must possess organizational skills.
1. Assist Audiologist in Audiologic Evaluations:
A. Room patients and obtain patient history as required by audiologist.
B. Assist Audiologist with Cerumen management.
C. Clean and maintain audiologic equipment in accordance with OSHA standards.
D. Provide chart review as needed.
2. Assist Audiologists in Hearing-Aid Fitting:
A. Assist in ear-impression procedures, including preparation of impression material.
B. Perform ANSI electro-acoustic evaluations of hearing aids using hearing-aid analyzer.
C. Instruct members on care and use of their hearing aids, including manipulation of controls and cleaning.
D. Assist in maintenance of hearing aid test results.
3. Support for members with Hearing-Aid problems:
A. Assess non-functioning hearing aids, consulting with audiologist as needed.
B. Perform appropriate in-office repair of hearing aids including, wax removal from hearing aid, battery door changes, shell modifications and ear-mold tubing changes.
C. Obtain factory service for hearing aids where appropriate. Apprise members of costs and warranties.
4. Hearing-aid lab support functions:
A. Quality control of incoming hearing aid orders
B. Process new and repair hearing-aid paper work
C. Maintain and order lab stock of batteries, hearing aid parts, hearing aid analyzer supplies, hearing-aid order forms / boxes, hearing-aid purchase contracts and repair contracts.
D. Maintain the hearing-aid lab in a clean and safe manner.
E. Assist in the reconciliation of hearing-aid statements.
F. Maintain hearing-aid database.
5. Departmental Support Functions:
A. Assist members with return appointments as needed.
B. Receive payments for hearing aids as needed.
C. Assist receptionist in members phone questions.
6. Perform other special duties as may be required.
HealthPartners is recognized nationally for providing outstanding care and experience for patients and members. We offer an excellent salary and benefits package. For more information and to apply go to www.healthpartners.com/careers and search for job ID #40161.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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